Your Privacy Our Priority

1. Information Collected

When you register an account at csiti88, use our services or contact customer support, we collect various types of information to ensure our platform operates correctly and securely. This information includes:

• Registration Information: Full name, date of birth, email address, mobile phone number and encrypted password.
• Identity Verification Information: A copy of your identification card (MyKad) or passport, a verification selfie and supporting documents required to comply with KYC (Know Your Customer) requirements.
• Financial Information: e-wallet details (Touch 'n Go eWallet, DuitNow), bank account numbers for FPX transactions, and crypto wallet address information (USDT, BTC, ETH) for deposits and withdrawals.
• Activity Information: Betting history, deposit and withdrawal records, access times, games played and account settings preferences.
• Technical Information: IP address, device type, operating system, browser used, session cookie data and server access logs.

2. Purpose of Using Information

The information collected is used solely for the purpose of operating the csiti88 platform and protecting member security. Specifically, your information is used for the following purposes:

• Creating and managing your member account, including the identity verification process.
• Processing deposits and withdrawals using permitted payment methods.
• Detecting and preventing fraud, money laundering and suspicious activity.
• Complying with legal obligations related to international licensing and online gambling regulations.
• Contacting you regarding account activity, bonus offers such as a 120% welcome bonus of up to RM1,500, and relevant service updates.
• Improving the user experience through aggregated and anonymous analysis of platform usage.
• Providing effective 24/7 customer support via live chat and email.

3. Sharing Information with Third Parties

csiti88 does not sell or trade members' personal information to any third party for marketing purposes. However, there are limited situations where we need to share information with certain parties:

• Payment Service Providers: Required transaction information is shared with payment processors to enable deposits and withdrawals to run smoothly.
• Game Platform Providers: Usernames and session data are shared with licensed game providers working with csiti88 to enable access to games.
• Regulatory Bodies: Information required by international licensing authorities or legal compliance bodies will be disclosed in accordance with legal obligations.
• Technical Service Providers: Technical infrastructure providers that help us operate the platform may access certain data, but are subject to strict confidentiality agreements.

4. Data Security and Protection

Protecting members' personal data is csiti88's top priority. We implement comprehensive technical and organisational security measures to prevent unauthorised access, loss or misuse of data:

• 256-bit SSL encryption for all communication between your browser and our servers.
• Passwords are stored using a one-way hashing algorithm that cannot be reversed.
• Two-factor authentication (2FA) is available for additional account protection.
• Continuous security monitoring with a real-time intrusion detection system.
• Strict internal access controls — only authorised staff may access sensitive member data.
• Regular security assessments by independent third-party auditors.

5. Member Rights Regarding Personal Data

As a csiti88 member, you have several rights regarding the personal information we hold about you. These rights include:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: If your information is inaccurate or out of date, you may request that it be updated or corrected.
• Right of Erasure: You may request deletion of your account and personal data, subject to applicable legal record-keeping obligations.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

6. Cookie Policy

The csiti88 website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions correctly. The types of cookies we use are as follows:

• Session Cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Store your personal settings such as display language and display preferences for your convenience on future visits.
• Analytics Cookies: Help us understand how members use our platform so we can continue to improve our services. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect and prevent fraudulent activity and to ensure the security of user sessions.

You can control or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality and performance of the csiti88 platform.

7. Data Retention Period

csiti88 only retains your personal data for as long as necessary to fulfil the processing purposes stated in this policy, or as required by applicable law:

• Active account data is retained for as long as your account remains active.
• Financial transaction records are retained for at least five years to comply with audit and licensing requirements.
• Customer support communication logs are retained for three years for reference and dispute resolution purposes.
• After an account is closed, personal data that is no longer required for legal purposes will be anonymised or securely deleted.

8. Changes to the Privacy Policy

csiti88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements or technological developments. Any significant changes will be communicated to members via their registered email or a notice on our platform.

We encourage you to review this page periodically to ensure you are always aware of how we manage your personal information. Continued use of the csiti88 platform after any changes is taken as acceptance of the updated Privacy Policy.

9. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way csiti88 handles your personal data, please contact our team through the following channels:

• Live Chat: Available 24/7 directly on the csiti88 platform in Malay and English.
• Email: [email protected] — Our team will reply within a reasonable timeframe.

We are committed to resolving every privacy enquiry carefully and professionally. Your trust is the foundation of our relationship as a platform and its members.